Contact Information

Customer Services

For new business, endorsement and policy inquiries

8:00 AM – 5:00 PM, Monday through Friday
617-956-6399 – endorsements and correspondence only - endorsements and correspondence only

Billing Services

For billing inquiries and status


Mailing Addresses

New business applications and down payments, endorsements and general correspondence

Pilgrim Insurance Company
P.O. Box 120106
Boston, MA 02112-0106

For premium payments on existing policies only

Pilgrim Insurance Company
Payment Processing Center
P.O. Box 55935
Boston, MA 02205-5935

Additionally, payments may be made via Agent Web.

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  • (800) 721-8294


  • (617) 956-6000

Outsourcing Clients

  • (617) 956-6000