Contact Information
Customer Services
For new business, endorsement and policy inquiries
8:00 AM – 5:00 PM, Monday through Friday
617-956-6000
617-956-6399 – endorsements and correspondence only
processing@pilgrimins.com - endorsements and correspondence only
Billing Services
For billing inquiries and status
phone: 617-956-6000
fax: 617-956-6499
Mailing Addresses
New business applications and down payments, endorsements and general correspondence
Pilgrim Insurance Company
P.O. Box 120106
Boston, MA 02112-0106
For premium payments on existing policies only
Pilgrim Insurance Company
Payment Processing Center
P.O. Box 55935
Boston, MA 02205-5935
Additionally, payments may be made via Agent Web.