Frequently Asked Questions

How to Repair or Replace a Damaged Windshield or Window
If you purchased comprehensive coverage, Pilgrim Insurance’s glass program will repair or replace any glass damage to your vehicle, subject to your deductible (if applicable). Just call 800-721-8294 and we'll help you schedule an appointment.

How do I arrange for a substitute vehicle?
If you purchased substitute transportation coverage, we can help you arrange for a rental car while your vehicle is being repaired. Please call 800-721-8294 during regular business hours.

How do I apply for benefits if someone is injured?
If you have an accident, we're only a phone call away. Just call 800-721-8294. Representatives are there to serve you 24 hours a day, seven days a week. If you or any of your passengers were injured in the accident, it is very important that you contact us immediately.

How do I obtain payment for towing of a disabled vehicle?
If you purchased towing and labor coverage and your vehicle is disabled due to a mechanical problem, you can have it towed to a repair shop. Just call us at 800-721-8294 for details and to file a claim for reimbursement.

How can I find answers to other insurance questions?
If you have questions about your insurance coverage, contact your independent insurance agent. He or she will be happy to help you with your questions.

If you would like more information about the auto insurance industry, insurance regulations in Massachusetts, or automobile safety, we encourage you to visit the following websites:

How do I report suspected insurance fraud?
Insurance fraud is a very serious crime and continues to be a major problem. Each year, billions of dollars are lost to insurance fraud. Fraud raises everyone’s insurance rates, causing everyone to lose money.

Pilgrim Insurance Company is committed to fighting fraud. We train our full time resources to fight fraud and cooperate with all insurance and law enforcement agencies in Massachusetts.

If you suspect anyone of filing a fraudulent insurance claim including staged auto accidents, inflated or intentional auto losses, or any other type of fraudulent claim activity, please contact us at 800-375-8239 and ask for our Special Investigative Unit (SIU).

Login to: pay your bill, track a claim, and view/print your policy.
Login to site:
New to site?
Forgot password?


Report a Claim (24/7)


  • (800) 721-8294


  • (617) 956-6000

Outsourcing Clients

  • (617) 956-6000