Customer Service

Report a Claim

Contact your agent or call Pilgrim at:

Vehicle Accidents        800-721-8294 

  • Select option 3 for claims
  • Select your preferred language
  • Select option 4 to report a new claim for the first time

Glass Claims                800-375-8239

Questions on Existing Claims

800-721-8294

8:00 AM to 5:00 PM ET, Monday – Friday

  • Select option 3 for claims

Claim Department Mailing Address

Pilgrim Insurance Claims Department
P.O. Box 120540
Boston, Massachusetts 02112-0540

Claim Department Fax Number

617-956-6199 for first reports
617-956-6599 for all other claims correspondence

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Policyholders

  • (800) 721-8294

Agents

  • (617) 956-6000

Outsourcing Clients

  • (617) 956-6000