Check Claim Status

At Pilgrim Insurance, we make it easy to check the status of a claim following an auto accident.

Choose one of the following options:

  • Call your claim representative with any questions you may have - they can help you through the process.
  • If you don't have your claim representative's number, please call our general number at 800-721-8294, Monday-Friday from 8:00 AM to 5:00 PM ET. We’ll be happy to connect you to your assigned claim representative.
  • Log in to your eServices account and select Claim Information to see:
    • Details about your claim
    • Payments you’ve received from Pilgrim
    • The name of the adjuster assigned to your claim

Check claim status online

If you haven’t signed up for eServices yet, you can do so now in a few easy steps. Get started now.

Login to: pay your bill, track a claim, and view/print your policy.
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Policyholders

  • (800) 721-8294

Agents

  • (617) 956-6000

Outsourcing Clients

  • (617) 956-6000